Protocol norms

From OpenVCE

The successful implementation of the Virtual Collaboration Protocol requires that each group member observes a number of behavioural norms when interacting with his/her colleagues.

Example norms might include:

• Appreciate first. Take the time to first acknowledge the strengths of each person’s ideas so that the person’s work is appreciated and the solid parts of each plan are retained as we move forward.
• Separate the critique of an idea from the person. For example, rather than saying: That is a bad idea. Try phrasing something like: Given where we are trying to go, here is an alternative to consider.
• In offering critiques always make your reasoning explicit. This helps people to understand the context of your comments. It also shows your own willingness to expose your thinking and take a risk with ideas.
• Keep on task and building to a solution as threads develop. We all have a lot to review and accomplish with little time. Work hard to make sure that your comments don’t wander into areas of personal interest but help to move us to the best solution.
• Use backchannel media for clarification or early stage brainstorming. (e.g., email or phone to connect directly with an expert).
• Others (TBD by group)